SANDAL SOUQ Terms and Conditions for use of the Site

Terms and Conditions of use

Welcome to the SANDAL SOUQ (the “Site”). These terms and conditions apply to the Site, which is operated and administered G.D.M Trading FZE (“Company”) and all of its divisions, subsidiaries, and affiliate operated internet Sites, which reference these Terms and Conditions.


These Terms and Conditions govern your use of this Site, which is provided by our Company. By accessing this Site, you are indicating your acknowledgment and acceptance of these Terms and Conditions. These Terms and Conditions are subject to change by our Company at any time at its discretion. Your use of this Site after such changes are implemented constitutes your acknowledgment and acceptance of the changes.


The Company grants you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by the Company in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph.

Access to this Site

You agree to use this Site only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others or otherwise cause damage to the Site or the Content (Content shall mean pictures/visuals, videos, text, audio, numbers, oral content, sounds, animations, documents, data, applications,, search engine, blogs,  graphic and any such matter that is on the Site). You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties. To access this Site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this Site that all the information you provide on this Site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this Site or any of its resources, and to terminate or suspend your access at any time, without notice.

Restrictions on use

This Site is provided solely for non-commercial, personal use, and/or so that you may learn about our Company and the services that we provide. You may not use this Site for any other purpose, including any commercial purpose, without our Company’s express prior written consent. For example, you may not (and may not authorize any other party to) (i) co-brand this Site, or (ii) frame this Site, or (iii) hyper-link to this Site, without the express prior written permission of an authorized representative of our Company. For purposes of these Terms and Conditions, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this Site or any of the Content accessible within this Site. You agree to assist and cooperate with our Company in preventing any unauthorized co-branding, framing or hyper-linking.

Proprietary information


The material and Content accessible from this Site, and any other World Wide Web Site owned, operated, licensed, or controlled by our Company is the proprietary information of our Company or the party that provided the Content to our Company, and our Company or the party that provided the Content to our Company retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of our Company, or unless authorized in writing elsewhere on our Site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the trademarks or logos appearing throughout the Site without the express written permission of our Company.


This Site and its Content are protected by UAE and/or any other foreign copyright laws that may apply to the Content, and belongs to the Company or its partners and affiliates. The copyrights for the Content are owned by the Company or other copyright owners who have authorized their use on this Site. You may download and reprint Content for non-commercial, non-public, personal use only (If you are browsing this Site as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by the Company, for example in certain password-restricted areas of the Site). You may not manipulate or alter in any way images or other Content on the Site.


This Site may be hyper-linked to other Sites which are not maintained by, or related to, our Company. The inclusion of any hyper-link to a third-party site does not imply endorsement, sponsorship or recommendation by our Company of that site. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or our Company. Our Company has not reviewed any or all of such sites and is not responsible for the content of those sites. Our Company also makes no representations about the availability of hyper-linked sites. Hyper-links are to be accessed at the user’s own risk, and our Company makes no representations or warranties about the content, completeness or accuracy of these hyper-links. If you hyper-link to a Site, please be aware that you will leave our Company’s web Site and will become subject to the rules and conditions of the linked site(s). We recommend that you make yourself aware of the terms of use of any sites you link to from our Company’s Site.

Downloading material

Our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this Site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the internet.


The Company makes no express or implied warranties, representations or endorsements whatsoever with respect to the Site, the service or the content. The Company expressly disclaims all warranties of any kind, express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the Site, the service, the content, and any product or service furnished or to be furnished via the Site. The Company does not warrant that the functions performed by the Site or the service will be uninterrupted, timely, secure or error-free, or that defects in the Site or the service will be corrected. The Company does not warrant the accuracy or completeness of the content, or that any errors in the content will be corrected. The Site, the service and the Content are provided on an “as is” and “as available” basis.

Limitation on liability

The Company makes no representations or warranties in connection with this Site, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible the Company will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the Site or any hyper-links to the Site; access delays or access interruptions to the Site; computer viruses, system failure or any malfunction which may occur in connection with your use of our Site; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond the Company's reasonable control. Furthermore, to the fullest extent permitted by law the Company will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the Site and in no event shall the Company and any of its employees or agents  maximum aggregate liability exceed one thousand United Arab Dirhams (AED 1,000).

Exclusions of Liability

Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of the Company or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by UAE law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


You will indemnify and hold Company, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms and Conditions by you, including any use of Content other than as expressly authorized in these Terms and Conditions. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this Site.

Information you provide

You may not post, send, submit, publish, or transmit in connection with this Site any material that:


  • you do not have the right to post, including proprietary material of any third party;
  • advocates illegal activity or discusses an intent to commit an illegal act;
  • is vulgar, obscene, pornographic, or indecent;
  • does not pertain directly to this Site;
  • threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
  • seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  • infringes any intellectual property or other right of any entity or person, including violating anyone’s copyrights or trademarks or their rights of publicity;
  • violates any law or may be considered to violate any law of the UAE;
  • impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
  • advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorized by the Company;
  • solicits funds, advertisers or sponsors;
  • includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
  • disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this Site;
  • includes MP3 format files;
  • amounts to a ‘pyramid’ or similar scheme;
  • disobeys any policy or regulations established from time to time regarding use of this Site or any networks connected to this Site; or
  • contains hyper-links to other sites that contain content that falls within the descriptions set forth above. 
  • Although under no obligation to do so, our Company reserves the right to monitor use of this Site to determine compliance with these Terms and Conditions, as well as the right to remove or refuse any information for any reason. Notwithstanding these rights, you remain solely responsible for the content of your Submissions. You acknowledge and agree that neither the Company nor any third party that provides Content to Company will assume or have any liability for any action or inaction by the Company or such third party with respect to any Submission.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 

& Responsibility for Your account

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. You must provide accurate and complete information when you create your account on the Site (“Sandal Souq Account”). This includes providing current contact information so we know how to reach you. We encourage you use passwords that use a combinations of upper and lower case letters, numbers and symbols. You are solely responsible for the activity that occurs on your Sandal Souq Account, and you agree to keep your Sandal Souq Account login and password secure. Please immediately notify the Company of any unauthorized changes or use of your Sandal Souq Account. Any passwords used for this Site are for individual use only. You will be responsible for the security of your password (if any). Company will be entitled to monitor your password and, at its discretion, require you to change it.


If you use a password that Company considers unsecure, the Company will be entitled to require the password to be changed and/or terminate your Sandal Souq Account.


You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, the Company reserves the right to release your details to system administrators at other Sites in order to assist them in resolving security incidents. The Company reserves the right to investigate suspected violations of these Terms and Conditions of Use. The Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms and Conditions. 
By using this Site you waive and hold harmless the Company from any claims resulting from any action taken by the Company during or as a result of its investigations and/or from any actions taken as a consequence of investigations
by either the Company or any law enforcement authorities.


The Company will treat any personal information that you submit through this Site in accordance with its Privacy Policy as set forth on this Site.


By using this Site you agree to keep the Site and the Company safe by not engaging in the following prohibited activities:


  • Use, store, transfer, share or post content that is: profane, violent, threatening, racially abusive, seeks to harm or exploit children, defamatory, encourages illegal activity, fraudulent, misleading, and deceptive, creates a risk of harm to any person or any property, pornographic or illegal in any manner or violates any intellectual property rights
  • Use or display the name of the Site or any trademark associated with the Site or the Company  with the Company’s express written consent
  • Collect any Sandal Souq Account content or information or otherwise access the Site using automated means without the Company’s  prior express written consent
  • Access any other Sandal Souq Account other than your own,  without their express permission
  • Tamper with non-public areas of the Site
  • Interfere in any way with the Site’s operating system;
  • Attempt to access any Sandal Souq Accounts
  • Attempt to infect the Site with any virus or malware
  • Send unsolicited spam or other forms of solicitation through the Site; and
  • Violate any law or regulation when using in any way the Site.

Your Registration and Account

As a Sandal Souq platform user you agree to the following:

  • You will not provide false personal information or create an account for anyone other than yourself;
  • You will keep your Sandal Souq Account up to date
  • You will not create more than one Sandal Souq Account on the Site;
  • You will not use the Site if you are under the age of 18;
  • You will not share your password with others or let anyone else use your Sandal Souq Account
  • The Company have the right to remove or reclaim your Sandal Souq Account under any circumstances we deem inappropriate.

The Company’s Right of Removal of Sandal Souq Account(s)

The Company reserves the right to remove any content on the Site which it believes violates its Terms and Conditions or its Privacy Policy without notice and liability for any reason, including violation of the Company’s Terms and Conditions and the Company’s Privacy Policy.


If the Company removes or disables your Sandal Souq account, you agree you will not create another account without the Company’s express permission.


The Company may report Acceptable Use Policy violations to the proper law enforcement agency or other appropriate third parties. When reporting violations to enforcement officials, we retain the right to disclose pertinent customer information to aid in the investigation and prosecution of the illegal activity or activities that have taken place.

Arbitration and Dispute Resolution

These Terms and Conditions shall be interpreted and governed by the laws in force in United Arab Emirates. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC-LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this Clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be the DIFC.  The language to be used in the arbitration shall be English; the decision of the tribunal shall be final and binding. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.


In addition to any other legal or equitable remedies, the Company may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of the Terms and Conditions, you shall immediately cease all access to and use of the Site and the Company  shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you (including information relating to your Sandal Souq (Account) and deny your access to and use of this Site in whole or in part. Any termination of the Terms and Conditions shall not affect the respective rights and obligations (including without limitation, payment obligations) of you and the Company arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of the Company or the Site, your sole and exclusive remedy is to discontinue using the Site.

Order acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before the Company accepts the order.


The Company is determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price, description or features of an item is not displayed correctly on the Site. As such, the Company reserves the right to refuse or cancel any order. In the event that an item is mispriced, the Company may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.


Kindly note that no orders will be shipped and no services will be provided to the following countries: Afghanistan, Iran, Israel, North Korea, Somalia, Sudan, Syria and Yemen.


Payment for all products and services offered on the side will only be accepted in United Arab Emirates Dirhams or United States of America Dollars. In addition the Site will accept the following credit cards: Visa and Mastercard.

Payment options   

We accept Cash on delivery (COD) payments in AED (in UAE). We also accept Visa and Mastercard payments through our approved payment gateway.